Refund & Return Policy
Review the published return requirements below, then confirm eligibility with support before sending a fitness product back.
When a return may be requested
The published policy states that returns and refunds may be requested within 14 days for eligible sealed and unopened products. Eligibility should be confirmed with support for the specific fitness equipment order.
Product and packaging requirements
Eligible products should remain sealed or unopened, in their original packaging and condition, with proof of purchase available. Do not ship an item back until the return has been confirmed.
Contact support before returning
Email info@fitnessandwellnesspro.com or message WhatsApp at +1 (216) 206-8558. Include your order details, product condition, and reason for the request.
Start a RequestWhere approved returns are sent
604-14225 103A Ave
Surrey, BC V3T 0T4
Use this address only after support confirms the return instructions for your order.
How approved refunds are handled
The published policy states that, after inspection, approved refunds are sent to the original payment method within 7–10 business days. The final outcome and timing depend on the confirmed eligibility of the returned item.