Frequently Asked Questions
Clear answers about equipment, ordering, delivery, returns, and support from Fitness & Wellness Pro.
Choosing the right equipment
What types of fitness equipment do you offer?
Our catalog includes fitness equipment across categories such as home gyms, racks and benches, weight machines, treadmills and cardio equipment, and accessories.
Is the equipment suitable for home use?
Many products can suit home workouts, depending on the item and your available space. Review the individual product page for dimensions, specifications, and intended use before ordering.
How do I choose the right equipment?
Start with your training goals, available space, intended use, capacity requirements, and the specifications shown on the product page. If you need help comparing options, contact our support team.
Do you accept bulk or commercial orders?
The store serves home and commercial fitness needs. For larger quantities, send the products, quantities, and delivery location to info@fitnessandwellnesspro.com so the team can review your requirements.
Ordering with confidence
How do I place an order?
Choose a product, add it to your cart, review your selections, and continue to checkout. WooCommerce will show the available checkout, shipping, and payment options for your order.
Which payment methods are available?
The payment methods available for your location and order are displayed on the checkout page. Select one of the options shown there to complete payment securely.
Can I change or cancel an order?
Contact support as soon as possible with your order details. The team can confirm whether a change or cancellation is still possible before the order is processed or dispatched.
Delivery information
Where do you ship?
The published Shipping Policy states that orders can be shipped worldwide.
How long does shipping take?
Orders are generally processed within 24 hours to 2 business days after payment. The published delivery estimates are 1–2 business days domestically and 2–5 business days internationally. These are estimates and carrier or customs delays can occur.
How are shipping rates calculated?
Shipping costs are calculated at checkout based on the delivery address, package weight, and shipping method selected.
Are customs duties and import fees included?
For international orders, customs duties, taxes, and import fees are the customer’s responsibility. See the Shipping Policy for the full details.
What to do after purchase
What is your return and refund policy?
Please review the Refund & Return Policy and contact support to confirm that its requirements apply to your fitness equipment before sending anything back. The currently published page contains product-specific wording, so support should confirm eligibility for your order.
What should I do if an order is lost or damaged?
Contact support within 7 days of the expected delivery date and include your order details and any photos or delivery information available. The shipping page notes that carrier delays can result from customs, weather, or other disruptions.
When are approved refunds processed?
The published return page states that approved refunds are sent to the original payment method within 7–10 business days after inspection. Confirm the timing and eligibility with support for your specific order.
Help after you order
Do products include a universal warranty?
Warranty details can vary by product. Check the individual listing and manufacturer documentation, or contact support before purchasing. No single warranty promise is published for every product.
How can I contact support?
Email info@fitnessandwellnesspro.com or use WhatsApp at +1 (216) 206-8558. You can also visit the Contact Us page.
What can I do in My Account?
My Account lets you view orders, manage saved addresses, download available files, and edit account details. Visit My Account or use Forgot password if you need to reset your login.